At Tisap Threads, we want you to be completely satisfied with your purchase. If you're not entirely happy, we’re here to help.
1. 14-Day Return Policy
You have 14 days after receiving your item to request a return.
2. Eligibility for Returns
To be eligible for a return, your item must be:
In the same condition that you received it.
Unworn or unused, with tags attached.
In its original packaging.
Accompanied by the receipt or proof of purchase.
3. How to Start a Return
To initiate a return:
Contact Us: Email us at info@tisapthreads.com to request a return.
Customer Responsibility: Please note that customers are responsible for covering their own transport costs for returning the item(s).
Important Note: Items sent back to us without first requesting a return will not be accepted.
4. Damages and Issues
Please inspect your order upon reception and contact us immediately at info@tisapthreads.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
5. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
Custom products (such as special orders or personalized items).
Sale items and gift cards are non-returnable.
If you have questions or concerns about your specific item, please get in touch with us.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
7. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tisapthreads@gmail.com